Returns and Refunds policy
BBS Ltd only sell genuine Robot coupe or other manufacturers’ products and parts. We do not sell “compatible” items. We hope that you will be pleased with your purchase, however, if you wish to make a return we will normally exchange or refund .... provided it is in a re-saleable condition. For hygiene reasons, we are unable to offer a refund on used items unless they are faulty.
Firstly please e-mail phone or write to us quoting the invoice number and reason for return within seven days of receipt of goods. We will advise the appropriate method for return. All returns can only be refunded or exchanged if you include copy of original invoice, contact details and reason for return in the parcel.
Unwanted but saleable goods in original box, returned at the customer’s expense do not incur a handling or re-stocking charge, we will normally refund the full price of the returned item. If we are requested to uplift an unwanted but otherwise saleable item, or an item deemed faulty by the purchaser which on examination is not, we will may make a collection charge, depending on location, which is deductible from any refund.
Damaged Packaging for items returned unused will incur a repacking fee of 10% value of goods.
We will process your refund within 10 working days of our receiving the return. Refunds are made using the same form of payment as used to make the original transaction.
These terms do not affect your statutory rights as detailed in Distance Selling Regulations.