Terms & Conditions

All goods remain the property of BBS ltd until paid for in full.

We despatch goods the same working day (Monday-Friday) if ordered before 2pm, subject to Stock availability**, Normal despatch is by Royal Mail Tracked 48 or you may wish to choose a quicker service by Courier. 

Stock availability

• If the item is marked "In Stock" this can be despatched immediately.

• If the item is marked "Available to Order" this will be ordered in as soon as possible and despatched, if you would like to know when to expect the goods, please ring 01252 727755 and we will give you an estimated date. 

BBS Ltd dispatches orders to addresses submitted by our customers. We have a postcode finder at checkout, please ensure that the address is correct, BBS ltd takes no responsibility for incorrect postcode or address, please choose the correct Delivery Zone or you will be notified at check-out.

Any breakages and discrepancies must be notified to us within twenty four hours of receipt - otherwise we regret no claim can be considered. Telephone  01252 727755 or email retail@magimix-spares.co.uk

Handling and Delivery Charges

United Kingdom - Normal Despatch

£6.00 -  Despatched the same working day* by DPD or tracked 24hr - the order must be placed before 2pm and the item says In stock. Delivery can sometimes take two days depending on geographical location. Regretfully, refunds cannot be offered on exceptions beyond our control. (*Working days are Monday-Friday.... if you order on a Saturday / Sunday expect delivery on a Tuesday.)

United Kingdom - Highlands and Islands 

£6.00 - All orders despatched sameday by DPD if ordered before 2pm on working days (Monday to Friday). However there may be a little delay in delivery due to your location - Postcodes FK17-FK99, HS1-HS99, IV1-IV99, KA27-KA28, KW1-KW17, PA20-PA78, PH18-PH44, TR21-TR25, ZE1-ZE3, BT1-BT99, PO30.  

Channel Isles, Isle of Man  

£6.00 - All orders despatched sameday by DPD if ordered before 2pm on working days (Monday to Friday). However there may be a little delay in delivery due to your location IM1-IM99, JE1-JE99, GY1-GY99. We also do not charge V.A.T. on deliveries to the Channel Islands or The Isle of Man. By choosing the correct option at check-out, the system will deduct V.A.T. from the order. We DO NOT send whole machines outside of the U.K. or to the Channel Islands and Isle of Man. 

Republic of Ireland

• £12 for small orders (under £100.00) - No Machines, there are suppliers in the Republic of ireland  
• £20 for large orders (over £100.00) - No Machines, there are suppliers in the Republic of ireland  

Rest of world

• Regret we do not deliver, parts or machines, to other world destinations. You can send to a UK address.

Other Terms and Conditions

Repairs 

We take no responsibility for repairs sent in by Customers, for any Damage, tracking or Loss - Make sure the box is strong enough, packed with materials and wrap the plug - shake the box if anything moves it needs more packaging.   

Email addresses

BBS ltd do not sell your email addresses or details to any other company, we would however like to send Customers up to 4 emails a year, please email retail@magimix-spares.co.uk  if you do not want these emails.  

Manufacturer’s Guarantees

• We keep records of all transactions: if you need to make use of the Magimix guarantee for a product sold by us, please contact us first, as we can resolve most issues.
• If you are doubtful about your guarantee and wish to check, please call us on 01252 727755 or email here.
• Some parts are required to be fitted by a qualified electrician, failure to do so could invalidate the guarantee
• Magimix products are very robust but because environments and use can differ greatly, the guarantee does not extend to non-domestic use e.g. (restaurants, schools, cafes etc.) These are specifically excluded from the guarantee.
• BBS ltd reserves the right to change prices without prior notification.
• None of the above will affect your statutory rights.

Payments

BBS ltd take Payments on our fully secure site via Sage pay, no card details are kept by BBS ltd, any enquiries about these payments please Phone... but there are helpful notes:- if you click SagePay at http://www.sagepay.co.uk/support/online-shopper-support.  

Returns and Refunds

BBS Ltd only sell genuine manufacturers’ products and parts. We do not sell “compatible” items. if you wish to make a return. Firstly please e-mail or phone to us quoting the invoice number and reason for return within seven days of receipt of goods.

For hygiene reasons, we are unable to offer a refund on used items unless they are faulty.

We need to know who has sent the goods, please include copy of original invoice, contact details and reason for return inside the parcel.

Unwanted but saleable goods in original box must be returned at the customer’s expense, they will incur a 10% re-stocking charge.

Goods ordered in specially as NON returnable are not returnable for credit. 

We will normally process your refund within 10 working days of our receiving the return. Refunds are made using the same form of payment as used to make the original transaction.

These terms do not affect your statutory rights as detailed in Distance Selling Regulations.

Please Contact us @ https://www.robotcoupe-spares.co.uk/Contact-Us/info/3-2/ 

Recycling of Electrical and Electronic Equipment

The WEEE directive is a European law that came into force in the UK, 10 years ago.

It aims to reduce the amount of WEEE (Waste Electrical and Electronic Equipment) going into landfill. Distributors are responsible for the disposal of old electrical goods in an environmentally friendly way.

Magimix are registered with Repic Ltd who operate the UK's largest WEEE compliance operation.

Electrical and Electronic Equipment should display the symbol below on the packaging or product. Do not dispose of the product in the general waste stream. Either send the product to be repaired and reused or recycle it at your nearest recycling centre.

To find your nearest re-cycling site either contact your local council, or visit https://www.recycle-more.co.uk/

We have met the requirements placed on us by offering all customers buying new electrical equipment from us, a free take–back of their old appliance on a like-for-like basis.

BBS Ltd Business Privacy Policy

At BBS Ltd, we are committed to maintaining the trust and confidence of visitors to our website. Please be assured that BBS Ltd is not in the business of selling, renting or trading e-mail lists with other businesses for marketing purposes. It just does not happen.

Data we record from clients:

Names and titles. Contact information: invoice, delivery & e-mail addresses, phone numbers.

How we use this information:

To fulfil deliveries & deal with queries, including in-guarantee claims.

To update customers with issues relating to their purchases.

Security:

All our in-house terminals are protected by user specific passwords. 

BBS Ltd do not have access to customer credit/debit card details either during on-line transactions, or afterwards. When customers pay using cards, the process is conducted electronically in an off-site secure server. BBS Ltd systems are PCI compliant and are tested and certificated as such.

 Links to other websites.

 Our website contains links to other websites which may be of interest. However, once a customer has used a link to leave our site, we cannot be responsible for protection of privacy of any information the customer may have provided to that site.